Developing Your Full Potential

Our programs cover the four ingredients needed for unlimited success at business and at home — attitude development, human relations, skill development, and goal setting. The key word is "development."

Developing professionals for success in today's world requires access to cutting edge technology and programs in evolving areas. Business today is more fast-paced and complex than ever before. Enhancements in technology, changes in organizational structures, and ever-increasing consumer demands for newer, better, faster, and cheaper goods and services present challenges to every organization.

Performance Matrix presents a new, pragmatic approach to developing individuals and organizations that can face those challenges and succeed.

Our development programs encompass:

• Strategic Thinking and Business Planning
• Executive Strategic Planning
• Executive Leadership Development
• Leadership Development
• Management Development
• Supervisory Development
• Sales Development
• Time Management Strategies
• Customer Service Development
• Becoming Change Resilient

As you review our program descriptions, bear in mind that all programs are customized to your organization's unique needs and goals. We can combine elements of one program in combination with one or more other programs and/or add additional components such as:

• Creating and Communicating Your Vision
• Creating and Achieving Balance
• Collaboration and Teamwork
• Developing Peak Performers
• Understand What Motivates People & More!

Our goal is to provide a complete and well-rounded management and leadership development program for your organization — a program that delivers results!

“Would you tell me, please, which way I ought to go from here?”  said Alice. “That depends a good deal on where you want to get to, said the Cat. “I don’t much care where—” said Alice. ”Then it doesn’t matter which way you go,” said the Cat.                                                          Alice’s Adventures in Wonderland, Lewis
Strategic Thinking & Business Planning   The best way to predict the future is to create it! Strategic Planning is a process that determines the future of the organization and what organizational resources will be needed to ensure success. The process involves determining what business opportunities exist, and what resources are available to capitalize on those opportunities. The Strategic Planning Processes provide a format for developing a Strategic Plan, taking that strategy through the business planning process and establishing measurable goals. It is a process that involves not only determining where a company is going, but also how it is going to get there.   Strategic Thinking & Business Planning Brochure Click here to e-mail us for more information on the Strategic Thinking and Business Planning Program	Key Areas: • Strategic Planning • A Passion for Succeeding • Developing a Competitive Edge • Effective Planning Techniques • Execution is Everything • Marketing and Sales • Generating and Retaining Profits • Becoming a Customer-driven,Company
“Good business leaders create a vision, articulate the vision, passionately own the vision,                                                       and relentlessly drive it to completion.”   Jack Welch
Executive Strategic Planning   Business leaders today have found that developing a strategy and a plan is far more effective than leaving the future to chance. Furthermore, the key factors that create higher levels of motivation and commitment continuously fuel higher levels of achievement. Finally, the effective implementation of the plan is as important as planning. This is the true determining factor as to whether or not a company is successful. The Strategic Planning Processes provide a format for developing a Strategic Plan, taking that strategy through the business planning process and establishing measurable goals. It is a process that involves not only determining where a company is going, but also how it is going to get there.   Executive Strategic Planning Brochure Click here to e-mail us for more information on the Executive Strategic Planning Program	Key Areas: • Elements of the Strategic Plan • The External Assessment • Internal Appraisal • The Business Plan • Examples of Vision and Mission • Statements • Critical Goal Categories • The Critical Success Factors • Business Planning Goals • Financial Budgeting • Marketing Communications • Sales Support • The Sales Plan • The Review Process
“An army of a thousand is easy to find, but, ah, how difficult to find a general.”                                                                          Chinese proverb
Executive Leadership Success in today's complex global arena is challenging and the rules are changing. For an organization to compete globally, executive leaders will have to create an organizational culture in which everyone is challenged to seek innovative and improved methods of doing business. Leading today's organization into tomorrow's competitive arena will require teamwork, collaboration and speed. To create and lead an organization that will maintain a competitive advantage during such turbulent times, many executives will have to transform an organizational culture that was founded on yesterday's paradigms. Priorities will have to shift and thinking will have to change.   Executive Leadership Brochure Click here to e-mail us for more information on the Executive Leadership Program	Key Areas: • Valueship • Creating a Compelling Vision • Communicating the Vision • Leading During Times of Change • Alignment • Creating Balance • The Principals of Successful Planning • Strategies for Positive Growth • Leadership Responsibility • The Leadership Roles • Collaborating for Results • Creating Winning Teams • Team Competency • Understanding What Motivates People • Developing Peak Performers • Developing Trust
“Make the most of yourself, for that is all there is of you.”                                                                   Ralph Waldo Emerson
Leadership Development Leadership of others begins with leadership of self.  A leader combines the vision and curiosity of a dreamer with the practical engineering of a builder. A leader is goal directed, looking forward with anticipation toward the attainment of goals. Goals give meaning and purpose to life and serve as a continuous source of motivation in the pursuit of all activities. The capacity for leadership exists in everyone, but most people never take the time to develop it. Leadership is determination, courage, confidence and the ability to view a situation and respond to it. Positive Leadership assumes that goals can be accomplished, the job can be done, the problem can be solved and obstacles can be overcome. Leaders create their own future because they have faith in themselves. Leadership Development Brochure Click here to e-mail us for more information on the Leadership Program	Key Areas: • You Possess the Ability to Lead • Preparation for Leadership • A Product of the Past • Formal Leadership • Goal Setting for Success • Building Success Attitudes and Habits • Developing Your Personal Goals Program • Turning Solutions into Action • Understanding and Affirming Your Self • Managing Your Time • Communications and Human Relations • Decision Making and Problem Solving • Motivation • Continuing Your Leadership Growth
“I can't change the direction of the wind, but I can                                              adjust my sails to always reach my destination.”                                                                               Anonymous
Management Management over the last quarter century has taken on many new and complex dimensions, and this trend is likely to continue. Advancing technology has created new and exciting possibilities in every organization. Progress creates challenge, and the challenge facing management today is: developing an organization that can meet tomorrow's goals while continuing to meet the daily challenges of today. To balance these organizational demands, managers need a systematic approach to their jobs. They need Management Development. Management Development involves the what and how of training and understanding the why of a situation. The result is managers who are working because they want to and because they understand why and how they are essential to the organization's goals. These managers know that the goals can be achieved, obstacles can be overcome and problems can be solved. This program makes Management Development not only possible, but eminently profitable. Individually, each manager reflects the behavior and attitude of a goal-directed manager. Collectively they form a powerful force that literally assures the achievement of corporate goals.   Management Brochure Click here to e-mail us for more information on the Management Program	Key Areas: • The Manager as a Leader • Goal Setting for Success • Your Action Plan • Confidence • Work Environment and Motivation • Decision Making • Management Communications and Human Relations • Managing Your Time Use • Developing Subordinates Through Goal Setting • Dealing with Negative Behavior
“A good leader inspires others with confidence in him;             a great leader inspires them with confidence in themselves.”                                                                               Unknown
Supervision In today's business, the supervisor is the "main link" between the company's goals and the people who must accomplish those goals. Because of the functions of supervisors and the major role they play, it is obvious that good supervisors are the key to the success of any organization. Many of the supervisor's daily decisions affect profits, attitudes and morale. With a role and a function of this magnitude, it would seem logical that the process of becoming a supervisor would require years of training. However, most supervisors have had little or no training in supervisory skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from being a super worker to being a supervisor. The Supervision process is a structured, open-ended, pragmatic approach to developing supervisors. It is not a teaching program, but a developing program designed to engage supervisors in a process that results in personal and professional growth. The development of more effective supervisors has a direct correlation to an increase in the productivity and profits of a company.   Supervision Brochure Click here to e-mail us for more information on the Supervision Program	Key Areas: • The Successful Supervisor • Goal Setting • Your Action Plan • You and Your Self • Confidence: The Critical Ingredient • Leading for Results • Managing and Controlling Your Use of Time • Motivation • Communications • Upward Communications • Performance Appraisal • Discipline: Word and Concept • Developing Subordinates
“Most salespeople try to take the horse to water and make him drink.     It’s your job to make the horse thirsty” Gabriel Siegel                                                                              President, MediCab of NY
Sales Development & Improvement Business in recent years has taken on many new and complex dimensions, and this trend is likely to continue. The field of sales has also seen some dramatic and far-reaching changes. Today's salesperson, as well as today's buyer, is better educated, more informed and has more options than ever before. These changes have created new, exciting and challenging possibilities in every organization. Sales Development is significantly different from sales training. In training, knowledge is transferred from one person to another. Development occurs only when knowledge is internalized, creating a behavioral change that leads to the expression of positive, results-oriented skills. Today's business is sales-driven and today's salesperson is a key link to success in business. One element that distinguishes profitable companies from non-profitable companies is their ability to better develop their salespeople. The result is salespeople who sell because they want to excel, and succeed because they understand why and how to utilize their knowledge. The Sales Development process not only makes sales development possible, but eminently profitable.   Sales Development Brochure Click here to e-mail us for more information on the Sales Program	Key Areas: • Success in Sales • The Buying/Selling Process • Your Personal and Professional Growth • Prospecting Fundamentals • Planning Your Success Part I • Prospecting: Advanced Techniques • Communication Skills • Getting Appointments • Planning Your Success Part II • The Introduction • Gaining Favorable Attention • Discovering Wants and Needs • Building the Case for Action • Presenting Benefits and Consequences • Getting Commitment and Follow Up • Overcoming Obstacles for Continued Success in   Sales
“I never could have done what I have done without the habits of punctuality, order,     and diligence, without the determination to concentrate myself on one subject at a time...”                                                                            Charles Dickens
Time Management As a result of this time management process you will be able to determine that each remaining day in your life will be invested in those activities which will return the personal and professional rewards that you desire. This process will help you overcome procrastination, help you effectively prioritize, and help you invest your time wisely.   Time Management Brochure Click here to e-mail us for more information on the Time Management Program	Key Areas: • Getting Organized • The Importance of Meaning • The Three D's • Goal Setting • Investing Your Time • Reacting vs. Acting • Stress Management • Procrastination • Planning and Priorities • Attitude Development • Learning to Say No
"The single most important thing to remember about any enterprise is that  there are no results inside its walls. The result of a business is a satisfied customer."   Peter Drucker
Customer Service During this new decade of service-oriented industry, a mastery of Customer Service can mean the difference between success and failure. The corporate trend of raising Customer Service is an art form, treating service as a product that needs to be learned inside and out, and marketing service to customers as vigorously as if it were a direct revenue producer. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectations, they take their business elsewhere. What's more, they usually relate their bad experiences to as many as ten other people. On the other hand, the rewards for exceeding customer expectations are plentiful. That's good news for businesses who strive to offer the ultimate in Customer Service. The question then becomes not whether to improve your company's service standard, but how. Excellence in Customer Service pays off on the bottom line by dramatically influencing customer behavior through a dynamic, results-oriented process. Customer Service Brochure Click here to e-mail us for more information on the Customer Service Program	Key Areas: • What Does the Customer Really Want • What Does Customer Service Really Mean • Your Role in the Company's Success • Understanding Human Behavior • The Power of Goal Setting • Art of Satisfying Customers • Being a Team Player • Cultivating Customer Loyalty • Effective Communications • The Art of Listening • Handling Complaints and Mastering Difficult Situations • Developing a Positive Company Image • Estimating Your Quality of Service • Becoming an Excellent Service Provider
“We must become the change we want to see.”                                                                         Mahatma Gandhi
Change Resilience   Participants will learn         • Three types of change that affect everyone • Four ways people handle change (three typical ways and the Change-Resilient way) • The prove method for handling change • The six pieces of the Change Puzzle Cube that they must “fit together” if they are to handle change well and be Change-Resilient  • Five tips for unlocking themselves and learning to move forward with courage and confidence   Participants Gain the following four benefits from becoming Change Resilient:   • Handle any change—even a crisis • Move forward—get past fear, unlock, and open ourselves to opportunities • Find the treasures that are hidden or unexpected in any change • Improve the overall quality of our lives • Recoup the 25% loss in productivity that typically happens during times of change • View change as an opportunity rather than something to dread • Respond to changing customer requirements with speed and self-confidence • Deploy strategic initiatives more quickly because employees can be depended on to be flexible and adaptive   Change Resilient Brochure   Click here to e-mail us for more information on becoming Change Resilient.	Here’s how others have described the process: ·    Easy to grasp and understand.  “The workshop is a short, comfortable, non-intimidating experience where you will discover a new way to thrive in a changing world.” ·    Provides a planned program for action.  “The workshop doesn’t just talk about change—it helps you DO something about it!” ·    Real tools for everyday use.  “You’ll learn to use some very simple, but powerful tools—the Change Puzzle Cube™ and its supporting tools—as everyday touchstones for handling change-related fears, feelings, thoughts, and behaviors.” ·    Proven tools.  These tools are based on more than two decades of work with Fortune 100 companies and on scientifically tested principles of cognitive behavioral science.  As Beverly A. Grant, Director at Proctor & Gamble, has said, “The ‘It’ Happens! toolkit provides a true how-to guide to help anyone successfully cope with change.”